Press Desk
Media questions, coverage requests and interview coordination go here; requests sent from Dhaka are handled separately
- First reply: 1 business day
- Working hours: from 10am to 6pm
- Language: Bengali and English
ku99 Support and Media Contact
Press, Brand and Help information in one place for Bangladeshi readers, Dhaka-based ku99 Contact is clearly provided here
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4 Quick Facts
4.9/5 Rating
Average from 65,573 reviews
389K+ Active users
Mobile usage still very stable
367+ Titles
Games, Slots and Crash are together
99.4% uptime
Service since 2016 is live
ku99 Support press contact
This section is for media and journalists
Contact Address
Email: [email protected]
Phone: +880 1X XXXX XXXX
Dhaka: Gulshan Contact Desk
Response Time
General ku99 Contact inquiries receive a response within 24 hours; urgent media notes are prioritized.
Media resources in 3 cards
Here quick copy is possible, making work easier
Press Kit
Here logos, short bios and service summaries are available for editors to copy in 2 minutes
ku99 Support team keeps brand files separate so old and new versions do not mix.
Brand Asset
Banners, logos and social sizes are assembled together; Dhaka office sets are the master copy
The media team usually requests PNG and SVG both, so file names remain very clear.
Executive Bio
Leadership short bio, role and main responsibilities; this serves as the quick reference for reporters.
If an editor wants a direct quote, view this section first; it saves time both ways.
Fact Sheet
Since 2016, users in 25 countries, and 367+ titles; this is coverage writing's easy base.
If numbers are needed, see this sheet first; no need to spin a story.
Two general contact paths
If no media, start with these.
ku99 Help Desk
Login, APK, account and Help Center questions go here; general problems resolved in 3 steps.
If you have trouble with ku99 Login, contact this desk easily.
Dhaka Coordination Office
Local support coordination for Bangladeshi users is here; instructions about bKash, Nagad and Rocket are also organized here.
Readers in Dhaka, Chittagong and Sylhet usually reach the same information path quickly.
Mobile Support
The page stays light even on low-spec phones; many users can read information on 3G networks.
Local payment questions
Questions about bKash, Nagad and Rocket are handled separately, helping Bangladeshi readers get answers faster.
Need help? 4 steps
1. Define the topic
Media, login or app issues? Send to ku99 Support team to the right department.
2. Send a short message
Describe the problem, time and phone model in one clear message; speeds up.
3. Verify information
Keep login ID, screenshots and reference numbers upfront; this avoids having to repeat questions.
4. See answer
ku99 Help usually answers with next steps; you may reply in the same thread.
Media coverage three questions
What is needed to write ku99 article?
Press kit, fact sheet and brand asset; if needed, ku99 Contact Team will send a separate note immediately.
How is the interview time?
Usually, scheduling is within working hours; Dhaka team reviews the topic first, then assigns the right person.
Login issues: can media questions be asked?
Yes, part of the user experience, ku99 Login and ku99 Support in the same thread are easier.
Readers' short opinions
I understood exactly what to write in ku99 Support and got the answer.
The press kit is clear, helpful for writing new coverage.
ku99 Help team fast
Clear answer to login questions
Contact information well organized
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If ku99 Support, ku99 Contact and ku99 Help are needed together, use the bottom button.
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